Cardinal is a service that lets you schedule heartfelt, handwritten letters to arrive for someone you care about, especially around hard dates like anniversaries, holidays, or birthdays of someone they’ve lost. You write the message, choose the date, and we handle the rest.

Our letters are meant to comfort and support people experiencing grief. You can share a memory, offer gentle encouragement, or simply let someone know you’re thinking of them. Please avoid including anything promotional, religious (unless you know the recipient’s beliefs), or inappropriate.

You can schedule your letter to arrive on any future date. Some meaningful options include:

• The birthday of their loved one
  
• The anniversary of their passing
  
• Holidays like Mother’s Day, Christmas, Hanukkah, etc.
  
• Any other date that might be difficult

We ask that you choose a date at least 14 days in advance so we can ensure timely delivery.

Yes. Each letter is created and scheduled individually, but you can return and place as many orders as you’d like, for the same recipient or others.

We print your message on beautiful, high-quality stationery and mail it in a stamped envelope via the United States Postal Service (USPS). Your name appears as the sender.

Yes. Your name appears clearly in the letter and on the envelope. This is not an anonymous service, Cardinal is about personal connection, not surprise or mystery.

We use Forever Stamps via the United States Postal Service. While 97%+ of letters are delivered as expected, many of us have experienced that the USPS does lose letters from time to time. If you have a concern that your letter did not arrive, contact us at cardinalnoteshelp@gmail.com and we will either send a new letter at no additional cost, or donate what you paid for your initial letter to a non-profit organization.

If your chosen delivery date is more than 7 business days away, we may be able to edit or cancel it. Please email us at  cardinalnoteshelp@gmail.com as soon as possible.

Every envelope includes a small note explaining what Cardinal is, who sent the letter, and how to opt out of future deliveries. We never send unsolicited messages, all letters are sent by someone who cares.

Yes. Your message and recipient’s address are only used to fulfill the letter you’ve requested. We never sell or share your information. You can read our full Privacy Policy here.